RETURNS AND EXCHANGES

Returns Policy

Many Horses Jewelry Supply and Artwork will accept returns for exchange/credit for a period of  30 days from the date of purchase.

All claims must be made within 14 days of receipt of goods. Please contact us as soon as you become aware of any problems with your order. Unauthorized returns will be refused and returned.

 
*NO RETURNS, CREDIT OR REFUNDS WILL BE ACCEPTED  ON  SPECIAL ORDER ITEMS, COMMISSIONED ARTWORK, LARGE QUANTITY ITEMS, READY-TO-WEAR AND CUSTOM ORDER HAT PINS, HIJAB PINS,  HAIR STICKS, SHAWL STICKS,  HAIR ACCESSORIES, GOOD HAIR DAYS® PRODUCTS.  ALL SALES FINAL, NO EXCEPTIONS!

All returned merchandise must be sent in its original container/bag, in a completely unaltered state. All returns must include a copy of the original invoice.
No returns/partial quantity returns will be accepted for items damaged or altered while in use by consumer.

Packages returned due to customer error (wrong address) or cancellation after the package has shipped, or refused at delivery, are subject to both, the initial shipping and return shipping charges.


When returning items for exchange, you will receive the same credit amount as your original purchase price, where applicable.

To request an RMA Returns form by email, send request to:
returns@manyhorses.com

Download and print Order/Returns Form:

Click to download the printable order form in Microsoft Word. (.doc)

Click here for the printable order form  (PDF)

Please call us at 262-742-4323. We will email your form to you.


Out of Stock/Backordered Items

If something is out of stock and is a discontinued item (no longer available) we will send a comparable item as substitute and will note changes on your Packing Slip. If you don't like our choice and absolutely do not want what we sent as substitute, we will accept it back. We always try to make everyone happy, but sometimes there's no substitute for the thing desired.


Returns are processed within 10 days of receipt, and refunds are credited back to the original method of payment used for the  transaction.  For items being returned for resale, a 20% restocking fee is applied. Shipping and Handling, Return Postage are non-refundable. We will not accept Postage Due, COD or Bill Recipient parcels. Charge backs to credit cards and Paypal disputes will result in further delays in processing refunds and should be avoided whenever possible in order for us to complete issuance of credits and refunds. If paying by credit card, please allow up to 2 billing cycles for your credit card company to show any adjustments to your account.

If ordering different items in exchange for the items you are returning, please remit the balance owed on the new replacement items (if more than original purchase price), plus $6.95 to cover postage and handling, unless otherwise stated.

If the package was damaged in shipment, please keep all packaging materials and call Customer Service at 1-262-742-4323 or email us before returning any items. Some damage or loss problems can be quickly and easily resolved over the phone to save time and expense.  If we made a mistake on your order and the items are returned for exchange, your return surface shipping will be reimbursed. It's part of our customer satisfaction guarantee.

Please allow 30 days turn around time for the issuance of credit/exchange.


* DISCLAIMER:

Many Horses Jewelry Supply and Artwork will not be responsible for items used, or in any way altered or damaged while in the the Buyers possession; any items returned in used or altered condition  will be sent back to the manufacture for evaluation and will be subject to credit or refund approval. Items lost or damaged during shipping subject to Loss/Damage claims approval. We do not accept returns on the following items : hair sticks, hair accessories, Ready-to-Wear Stick Pins, or Special Order Items (custom or quantity orders)

*NO RETURNS, CREDIT OR REFUNDS WILL BE ACCEPTED  ON  SPECIAL ORDER ITEMS, COMMISSIONED ARTWORK, LARGE QUANTITY ITEMS, READY-TO-WEAR AND CUSTOM ORDER HAT PINS, HIJAB PINS,  HAIR STICKS, SHAWL STICKS,  HAIR ACCESSORIES, GOOD HAIR DAYS® PRODUCTS.  ALL SALES FINAL, NO EXCEPTIONS!

Many Horses Jewelry Supply is not responsible for postage on returned items. Return postage is non-refundable.

This site may now, or in the future, contain links to other sites. Many Horses Jewelry Supply is not responsible for the privacy practices or content of such sites.

Use of jewelry cleaners and or solvents is not recommended for gold or silver electroplated beads; peeling or discoloration may occur.  When cleaning silver or gold plated jewelry, a polishing cloth such as Sunshine® Polishing Cloths is recommended as a safe alternative. Soft, effective Sunshine® Polishing Cloths, with their special non-scratch micro-abrasives, safely cleans jewelry, silver, gold, brass, copper, glass, mirrors, and most surfaces, leaving a deep long-lasting shine.

Many Horses Jewelry Supply is not responsible for typographical errors. Prices subject to change without prior written notice.


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